What Makes Our Computer Repairs Better?

imageGeelong Computer Doctors Blog

14 Oct 2014

What Makes Our Computer Repairs Better?

We know that when people have computer problems, there is more than one company that you can turn to for support. Here are just a few of the reasons why we believe that Geelong Computer Doctors stand out from the crowd, and we hope that you will trust us with any issues your may experience with your PC or laptop in the future.

We Believe Our Pricing Is Fairer

We do not believe in surcharges of any kind. We do not charge call out fee’s, travel charges, or extra fees for weekend or evening work. Best of all, unlike many of our competitors we do not charge extra for same day service. We know that if your computer breaks you want it fixed as quickly as possible, so if we are available that same day (and we usually are), we head out at no additional cost. The only “catch” we have with our service is that we do have a 1 hour minimum fee, however as most problems are not fixed within a few minutes anyway, our customers find this to be fair.

We Have Very Highly Trained Technicians

As there are no licensing requirements to become a computer repair technician, there are many people who try to fix computers in their spare time. These people often give the true I.T professionals in the industry (such as our team at GCD) a bad name, as they simply do not have the skills and knowledge to quickly and accurately repair most people’s issues. They may use outdated tools and techniques and takes hours to fix the simplest problems. All of our technicians are highly qualified and have completed the necessary Microsoft qualifications to correctly perform computer repairs, as well as having an average of 10 years of industry experience behind them. Who would you rather trust with your precious files and the documents on your computer?

We Come To Your Home Or Office

There are many advantages to having your computer fixed onsite. Firstly, the service is generally much faster and repairs can usually be done on the spot. Secondly, it is a much more personalised service, and you can see exactly what we are doing to ensure not only the security of your data, but that we are repairing the problem that you asked us to fix. Lastly, you can see exactly how long your problem has taken to fix, so you don’t need to just trust that we are not overcharging or over quoting for any job. Not to mention the fact that there are many issues that need to be looked at onsite, such as internet connection faults and networking issues.

Specially Trained Phone Staff

When you call Geelong Computer Doctors, our phone staff are not simply just receptionists. They are I.T trained and qualified and able to provide accurate information about your problem and discuss what may need to be done to resolve your issues. It is important that you have a good understanding of what your options may be regarding your computer issues so you are not wasting your time and money unnecessarily. If you are having issues with your computer please get in touch with us, or give us a call on 5215 1111 and speak to one of our friendly staff members today.

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