Remote Support

Remote Support Remote Support

Remote Support Geelong

Geelong Computer Doctors now offer safe and secure remote support services. These are ideal for fixing any software problem (such as viruses), or a minor issue which you believe may not warrant a full onsite visit from a technician. For those who are not aware of what a remote support service is – it’s when a computer technician takes control of your device from our office allowing them to perform exactly the same functions as if they were sitting in front of it. The whole process is incredibly fast, and our software works on a single use basis which means we will not have access to your computer after the repair has taken place.

Here Is How It Works:

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Call our office on 5215 1111 and book in a time with one of our technicians

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They will contact you and guide you through how to allow us remote access.

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Our qualified technician will resolve all your computer repair issues.

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Payment is made by credit card, and your receipt is emailed through to you.

What Can Be Fixed Remotely?

  • Virus & Malware Removal
  • Speed Up Slow Computers
  • Fix General Windows Issues
  • Remove Annoying Popups
  • Setup & Configure Emails
  • Setup Online Backup Services
  • Help Install Programs
  • General Tutoring & Advice

Frequently Asked Questions

How Safe Is Your Service?

Our service is very secure. We use 256 bit encryption when we connect to your machine, which is the same standard as what is used by your local bank. You are able to see all the work that we do on your computer right on your screen, and you have the ability to disconnect our technician at any time.

Can Anyone Else See My Files?

No. Our service is encrypted so that only the technician working on your computer can see your computer and your documents.

What Are The Minimum Requirements?

The most important thing is to have a stable internet connection. That is after all what makes the remote support service possible. The other requirements are that you have a Windows or a Mac based computer, and a credit card.

What Can’t Be Fixed Remotely?

Due to the nature of remote support, you will require an onsite visit for the following issues.

  • Internet Connection Issues
  • Faulty Parts
  • Computers That Wont Load Windows

Need Help? Call Us Now For Fast & Friendly Service (03) 5215 1111

If You Prefer, We Can Call You!